Shipping and Delivery Policy
Shipping Policy for Mokobara.com
Free Shipping:
At Mokobara.com, we are delighted to offer Free Shipping on all orders. There are no hidden charges or minimum order requirements. Whether you're purchasing one item or several, shipping is completely free of charge.
Courier Provider:
For shipping to the UAE, we have partnered with Aramex, a renowned courier service known for its reliable and efficient delivery network. With Aramex as our courier provider, you can rest assured that your package will be handled with utmost care and delivered to your doorstep in a timely manner.
Duty Fee Paid by Mokobara:
We value our customers and strive to make your shopping experience with us as smooth as possible. To provide you with a hassle-free experience, Mokobara.com takes care of any duty fees that may be applicable to your order. You don't have to worry about any additional charges when your package arrives in the UAE; we've got it covered!
Order Processing:
Once you place an order on our website, we aim to process it promptly. Orders are typically processed within 1-3 business days, excluding weekends and public holidays. If there are any delays for any unforeseen reasons, rest assured that we will keep you informed.
Shipping Times:
The shipping times for orders to the UAE may vary depending on your exact location within the country. As a general guideline, most packages are delivered within 3-5 business days. Please note that these times are estimates and are subject to change based on factors beyond our control, such as customs procedures or unexpected carrier delays.
Order Tracking:
To keep you informed about the status of your shipment, we provide order tracking information for all packages. Once your order is on its way, we will send you a confirmation email containing the tracking details. You can use this information to monitor your package's journey until it reaches your doorstep.
Delivery Address:
During the checkout process, please ensure that you provide an accurate and complete delivery address. Any errors or omissions in the address may result in delivery delays or misplacements. Mokobara.com will not be held responsible for such issues arising from incorrect address information provided by the customer.
Order Modifications:
If you need to make any changes to your order, such as updating the shipping address or modifying the items, please contact our customer support team as soon as possible. While we will do our best to accommodate your request, please note that changes may not be possible once the order is in transit.
Lost Packages and Issues:
In the rare event of a lost package or any other shipping issues, please reach out to our customer support team immediately. We will work diligently with Aramex to resolve the matter and ensure you receive a satisfactory solution.
If you have any further questions or concerns regarding our Shipping Policy, please don't hesitate to reach out to our customer support team at hello@mokobara.com. We are here to assist you and provide the best possible shopping experience at Mokobara.com. Happy shopping!